The Partnered Services Program (PSP) has three goals:

• Create and manage a national network of independent affiliates that are experts in the area of servicing telecommunications equipment
• Offer on-site equipment service and maintenance to telecommunication equipment manufacturers on a pay per service call basis
• Improve the level of service that customers are receiving

At a time when data network complexity is at an all time high programs offering on-site maintenance (at a reasonable price) is at an all time low. Much of the decline in service levels can be directly attributed to the significant downsizing that has occurred in the Telecommunications Industry in recent years. No one has been spared the pain

• Telecommunication equipment manufacturers are struggling to provide the level of service their customers are demanding
• Significant job loss has placed a wealth of skills and knowledge on the street looking for opportunities
• Customers are at a loss at how to find the service they need to protect the investment in their networks

The Partnered Services Program provides manufacturers, service technicians and customers with an outsourcing alternative for providing and receiving on-site service. With PSP every one wins!

• The Network: qualified affiliates join PSP as independent SERVICE ONLY companies, providing equipment service on a time and material basis
• The Program: telecommunication equipment manufacturers contract with PSP to provide on-site service to their customers on a time and material basis
• The Plan: we maintain a 24x7 operations center for troubleshooting and service dispatching, providing a single point of contact for billing and communication.

• Access to spare parts, product training and phone support from the equipment manufacturers
• Access to software tools that document a customer’s network configuration and where in that network a manufacturer’s equipment is installed

 

For the equipment manufacturers...

• Ability to sell customers equipment service contracts without carrying the overhead of a direct field service team.
• Reduce technical support costs by only paying for service when its needed
• Improve profits achieved from service contract revenue
• Extend the reach of your business by identifying additional markets to sell into
• Maintain customer visibility and control

 

For the affiliates...

• The opportunity to create your own business
• Access to resources that help you realize additional revenue at no additional cost
• Expand your knowledge base and the type of equipment you can service
• Participate in group insurance programs such as medical and liability

For the customers...

• On-site equipment service that is affordable
• Peace of mind from knowing that when service is needed the correct hardware components and software revisions will be provided
• Maintain relationship with the equipment manufacturer while establishing relationship with local service provider
• Security in knowing that the local service provider and the equipment manufacturer are working hand in hand

The Partnered Services Program involves a network of affiliates, a program for manufacturers and an operations plan to pull it all together. The result is that every one involved can realize additional revenue at no additional cost. Call today to find out how you can benefit from being part of the Partnered Services Program.