CUSTOMER CARE

At CIMCO, you will have a specific Account Manager assigned to your company to proactively make sure that all of your communications needs are met. This Dedicated Account Manager is in contact with you, at least once a quarter, to assure your total, 100% satisfaction. The level of commitment we provide allows you to feel confident in the fact that we will continue to be there for you long after you become a customer.

We also understand that personal communication is paramount and you need to know the status of your order, your provisioning, or an issue. That's why our Operations staff, who average over 14 years of telecom experience per person, will call you back, frequently. You get one single, knowledgeable support person who owns your issue through to resolution. We will report on how we're addressing your situation, what kind of progress we're making, and how much longer it will take before it's resolved.

And when you call us, you will never reach a phone tree or an automated attendant. You get right through to a real person in less than thirty seconds...no waiting.